Website Terms & Conditions Of Use

TERMS AND CONDITIONS OF USE 

Last updated on: 28 September 2026

 

 

1.1.      The use of this Website is subject to these Terms and Conditions (inclusive of Our standard Terms and Conditions for the supply of Goods and Services, Privacy Policy, Refund Policy and any other documents referred to herein) which constitutes the full agreement between You and Us. Please read these Terms and Conditions carefully before You use the Website.

 

1.2.      We may make changes to these Terms, or any content of the Sites, at any time. If we elect to modify these Terms, we will post a new version on the Sites and update the date set out above. Where required by law, We will provide You with reasonable notice of material changes before they take effect. Your continued use of the Sites after such changes constitutes your acceptance of the amended Terms. If You do not agree to any changes, You may cease using the Sites.

 

1.3.      If you do not agree to any change, or with these Terms and Conditions generally, then you must immediately stop using the Sites.

 

1.4.      By using the Website, You indicate that You have, effective upon the date on which You have used the Website, read, accepted and agreed to be bound by these Terms and Conditions.

 

1.5.      See also our Privacy Policy at https://primocaffe.com.au/pages/privacy-policy, and any applicable laws or regulations governing use of the Websites.

 

 

This website is operated by Complete Coffee Pty Ltd (ABN 77 109 092 579) Throughout the site, the terms “we”, “us” and “our” refer to Complete Coffee Group. Complete Coffee Pty Ltd (ABN 77 109 092 579) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

 

“We”, “Us”, “Our” or “Ourselves” means Complete Coffee Pty Ltd (ABN 77 109 092 579), its successors and assigns or any person acting on behalf of and with the authority of Complete Coffee Group.

 

“Agreement” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Agreement.

 

"Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Agreement, a party’s Intellectual Property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, Seller information and pricing details.

 

“Incidental item(s)” means goods and/or services that may be purchased or sold through this Website to be supplied and/or provided by the Seller to You, as specified on Our Website.

 

“Sites” means our websites at https://primocaffe.com.au/ (including any sub‑domains and microsites), customer portals and mobile applications, and any official pages we operate on third‑party platforms to the extent we control the content.

 

 

“Personal Information" means any information that identifies or can be used to identify You, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information.

 

“Prohibited Content” means any content on any advertising media that:

 

·            is, or could reasonably be considered to be, in breach of the Broadcasting Services Act 1992; the Fair Trading Acts of the applicable States and Territories of Australia and the Competition and Consumer Act 2010 (CCA); or any other applicable law or applicable industry code; or

·            contains, or could reasonably be considered to contain, any misrepresentations; or is, or could reasonably be considered to be, misleading or deceptive, likely to mislead or deceive or otherwise unlawful; or

·            is, or could reasonably be considered to be, in breach of any person’s Intellectual Property Rights (including, but not limited to, the distribution of digital files or any other material in which We do not own the copyright).

 

“Website” means a location which is accessible on the Internet through the World Wide Web and which provides multimedia content via a graphical User Interface.

 

“You”, “Your” or “Yourself” means any person/s (end user) being of the legal age of eighteen (18) years.

 

 

4.1.      You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Sites.

 

4.2.      If You intend to transact through this Website, then You warrant that You:

 

(a)        are at least 18 years of age;

(b)        have the power to enter into this Agreement; and

(c)        You acknowledge that this Agreement creates binding and valid legal obligations upon You.

 

4.3.      You may use the Sites (and any products or services purchased on or via the Sites) for your own lawful, personal and non-commercial purposes only in accordance with these Terms. You must not:

 

(a)        modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via the Sites;

 

(b)        use the Sites (and any products or services purchased on or via the Sites), or any of its Content, to further any commercial purpose, including, without limitation, any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites, social media sites or otherwise;

 

(c)        publish, distribute, transmit, sell, license or download the whole or any part of the Sites or any Content (except caching or as necessary to view the Sites);

 

(d)        use of the Sites or Content other than for personal use; 

 

(e)        modify, reverse engineer or create any derivative works based upon the Sites or any Content (defined below);

 

(f)         collect account information for the benefit of yourself or another party;

 

(g)        use any meta tags or any other “hidden text” utilising any Content; or

 

(h)        use software robots, spiders, crawlers, or similar data gathering and extraction tools, or taking any other action that may impose an unreasonable burden or load on our infrastructure.

 

 

5.1.      In these Terms:

 

(a)        Content means any materials or content on the Sites or that contribute to the existence and the “look and feel” of the Sites, including information, graphics, headers, icons, images, logos, names, sounds, music, video, audio, text, software, HTML and code; and

 

(b)        Intellectual Property Rights includes patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.

 

5.2.      The Sites and the Content (and all Intellectual Property Rights comprised therein) are owned by us, or in some cases, our affiliates, partners, related bodies corporate or licensors. The Intellectual Property Rights are protected by Australian and international laws.

 

5.3.      You are not granted any rights, including any Intellectual Property Rights, in relation to, or permitted to use, any part of the Content or the Sites, other than as expressly authorised by us, our third party licensors or applicable laws, such as the Copyright Act 1968 (Cth).

 

5.4.      Any unauthorised publication, reproduction, exploitation, distribution, duplication, copying, including to another server or location, sale, access, modification or use of any part of the Sites or any Content is prohibited.

 

5.5.      Unless you have our prior written consent, you are expressly prohibited from:

 

(a)   using any automated process, software, or script to extract, scrape, crawl or collect data or Content in any manner, including but not limited to the use of web crawlers, bots, or spiders;

 

(b)   aggregating, collecting, or compiling Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Content to create databases, directories, or other aggregated content; and

 

(c)   using any artificial intelligence (AI) tools, machine learning algorithms, or other automated technologies to analyse, process, or generate content based on or through the use of the Content. This includes, but is not limited to, using the Content to (i) train AI models (ii) for any form of automated content generation and (iii) as input to an AI system, as a prompt, request, question, instruction or similar.

 

(d)   By accessing and using this Site, you agree to comply with these restrictions. Any attempt to bypass these restrictions may result in legal action and/or termination of access to the Site.

 

 

6.1.      If You have any questions or comments about the Site, please use Our contact form via this Website to send Us a message. You may also contact Us at:

 

Address: 441-443 Victoria Street, Wetherill Park, NSW, 2164

Email: coffee@primocaffe.com.au

 

6.2.      If you are not satisfied with Our response, You may also contact the Office of the Australian Information Commissioner (“OAIC”). For information about privacy rights and making a complaint, see the Office of the Australian Information Commissioner: http://oaic.gov.au.

 

 

The contents of this Website are at all times the copyright or trademark property of either Ourselves, Our suppliers or linked third parties and You may not distribute, reproduce, display, publish any trademark or other content of this Website for any purpose whatsoever without the prior written approval of Us, Our suppliers or linked third parties (each as applicable). Furthermore, You agree to indemnify Us against any claims, costs, damages or losses incurred by Us should You fail to comply with this clause.

 

 

The Sites may contain hyperlinks or references to third-party advertising and websites other than the Sites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

 

 

9.1.      Specifications and information provided on this Website are given in good faith based on Our knowledge, experience, or information provided to Us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by Us, therefore it is recommended if You have any concerns as to the suitability of Goods or Services provided through this Website in respect of the use of the Goods or Services or their suitability for a particular use that You contact Us or seek external professional opinion.

 

9.2.      You acknowledge and accept that colours of items displayed on the Website may not reflect the true and actual colour of such items as this may be affected by external influences such as the quality of images supplied to Us for use, or the quality, age or settings on Your monitor. If colour is a major factor in Your decision making We recommend You contact Us before purchase.

 

 

10.1.   We may at any time and without notice to you:

 

(a)        temporarily suspend or disable the Sites; and

(b)        permanently cease operating the Sites.

 

10.2.   In the event of termination under this clause, and to the extent permitted by law, We shall have no liability to You whatsoever (including for any consequential or direct loss You may suffer).

 

10.3.   Further, due to the inherent nature of Websites We cannot guarantee uninterrupted or continuous availability of this Website and You accept that the Website may also be unavailable from time to time for maintenance or scheduled upgrades. Where able, We shall give You advanced warning of the same. To the extent permitted by law, We accept no liability in relation to Website downtime whether scheduled or otherwise.

 

 

11.1.   This Website is controlled by Us from Our principal business premises in New South Wales, Australia. By accessing this Website, You agree that the laws in force in New South Wales, Australia, govern these Terms and any dealings, actions or claims arising out of, or in relation to, Your use of this Website.

 

11.2.   Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia, or where appropriate, the Commonwealth Courts of Australia.

 

11.3.   This Website is intended for users located in Australia. If You access the Website from outside Australia, You do so at Your own risk and are responsible for compliance with the laws of Your jurisdiction. If You are located in the European Economic Area, please note that additional data protection laws may apply to You, and We recommend You review those requirements before using this Website.

 

 

12.1.   We locally host Message Boards for the use of Our Website users. The Message Boards may be used for the purpose of providing customer feedback in respect of Us or the Website.

 

12.2.   The Message Boards must not be used to:

 

(a)        promote Websites or any commercial or business activity of any other party;

(b)        disclose Personal Information or Confidential Information;

(c)        provide feedback about matters unrelated to Us or the Websites, and do not otherwise provide feedback in respect of a specific transaction;

(d)        make offensive, defamatory, retaliatory remarks, use inappropriate language, or upload inappropriate content.

 

12.3.   We may remove any feedback that is considered to be offensive, defamatory, retaliatory or inappropriate.

 

12.4.   We are not liable for any legal consequences arising from messages posted by You in the Message Boards. By posting a message to the Message Board, You agree to take full legal responsibility and liability in respect for Your comments, including for offensive statements or defamatory statements in contravention of the relevant laws.

 

 

13.1.   No one other than Us or you has any right to enforce any of these terms.

 

13.2.   Severability: Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.

 

13.3.   Mailing Lists: If You are on a mailing list of Ours, You may unsubscribe at any time by using the unsubscribe facility in the message or contacting Us. Our commercial electronic messages include clear sender identification and a functional unsubscribe, as required by the Spam Act 2003 (Cth).

 

13.4.   Liability: To the maximum extent permitted by law, neither party is liable for any loss of profit, loss of revenue, loss of opportunity, or indirect or consequential loss. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on You by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified. Subject to the foregoing, and to the extent permitted by law, Our aggregate liability arising in connection with the Website, Goods or Services is limited (at Our option) to resupplying the relevant Goods or Services or paying the cost of having them resupplied.

 

13.5.   Force Majeure: Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

 TERMS OF SALE

 

 

14.1.   All orders are subject to availability. We cannot guarantee that any product will be available at any given time.

 

14.2.   In certain circumstances beyond our reasonable control (e.g. where there has been a change in law), we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been made.

 

14.3.   If you would like to make any changes to your order after you have submitted it, please contact Us as soon as possible and we will let you know if it is possible to change your order. Changes cannot be guaranteed, and may be subject to other terms and conditions (including time limits and any applicable fees).

 

14.4.   After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from Us on these terms.

 

14.5.   Acceptance of your order by Us takes place when an email is sent from Us (or our authorised agent) confirming that the goods have been dispatched, at which point a legally binding contract is formed between you and Us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.

 

14.6.   If we do not accept your order, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

 

14.7.   If we are making any bespoke or personalised products for you which are based on measurements or other information you provide to us, you are responsible for ensuring that the information is correct. 

 

14.8.   The contract for the supply of goods is completed in NSW, Australia.

 

 

15.1.   Descriptions of our products are set out on our website.

 

15.2.   Please read the product description carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.

 

15.3.   From time to time, our brands refresh their products and the ingredients they use may change slightly. We aim to update our digital platforms with any changes as soon as we can, but you should check the product packaging for the most up-to-date ingredient list.

 

 

16.1.   Unless otherwise previously agreed with Us in writing, Our products are supplied on the basis that you will use them for domestic and personal purposes only, and that you will not use our products for commercial, business or resale purposes.

 

16.2.   We reserve the right to reject or decline any orders or products purchased from Us if it is deemed that you are purchasing products at commercial quantities.

 

 

17.1.   Prices for our products are set out on our website. All prices are in Australian dollars and include GST at the applicable rate but exclude delivery and shipping fees.

 

17.2.   Prices for our products and delivery fees are subject to change at any time. Except as set out in clause 17.3 below, such changes will not affect existing orders.

 

17.3.   If there has been an error on the website regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

 

17.4.   We may review and vary the prices of products, delivery fees and other charges at any time by updating the prices shown on the Sites. Any updated pricing applies to orders placed after the change. By placing an order after a price change, you agree to be bound by the pricing then in effect.

 

17.5.   Title to the products passes to you on the later of delivery to you or payment in full, and risk in the products passes on delivery (see clause 20.4). Delivery is taken to occur when the products are delivered to the address you nominate (whether or not any person is present to accept delivery), when collected by you or your authorised representative, or when handed to your nominated carrier. Where you authorise the carrier or Us to leave the products unattended at the delivery address, delivery is deemed to occur at the time and place the products are left.

 

17.6.   Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. Subject to clause 23 and to the extent permitted by law, our aggregate liability arising in connection with the pricing of products, acceptance of orders, delivery or non-delivery will not exceed the price paid by you for the affected products.

 

17.7.   Any delivery dates or periods are estimates only. To the extent permitted by law, we are not liable for any delay in delivery or failure to deliver caused by events or circumstances beyond our reasonable control, including those described in clause 22.

 

17.8.   To the extent permitted by law, we are not liable for any loss of or damage to products occurring after delivery in accordance with clause 20.4(b). Damage occurring during transit prior to delivery will, at our option, be remedied by repair, replacement or refund upon your prompt notification under clause 20.3. Nothing in this clause limits your rights under the Australian Consumer Law.

 

 

 

18.1.   We accept the payment methods as described on the checkout page. All credit card and debit card payments need to be authorised by the relevant card issuer.

 

18.2.   We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

 

 

 

19.1.   For information on delivery options and costs, go to https://primocaffe.com.au/pages/delivery-shipping. You will be given available delivery options to choose from when you place your order.

 

19.2.   Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order.

 

19.3.   Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.

 

19.4.   We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

 

 

20.1.   We will deliver your order to the address specified by you when you placed your order.

 

20.2.   Shipping of orders is governed by our Shipping & Delivery Policy, which is available here https://primocaffe.com.au/pages/delivery-shipping?_pos=1&_sid=ebd062bbb&_ss=r and the return of products is governed by our Returns Policy, which is also available here https://primocaffe.com.au/pages/delivery-shipping?_pos=1&_sid=ebd062bbb&_ss=r.

 

20.3.   Please examine the products as soon as reasonably possible after delivery and notify Us of any fault or damage as soon as reasonably possible.

 

20.4.   In relation to products that you order:

(a)        title in the products passes to you on the later of delivery to you or payment in full; and

(b)        risk in the products (including damage to or loss of the products) passes to you when the products are delivered (having regard to our Shipping & Delivery Policy).

 

 

21.1.   The products that we provide to you must be as described, fit for purpose and of satisfactory quality.

 

21.2.   If your products are faulty or misdescribed, please contact Us as soon as reasonably possible. Your rights under the Australian Consumer Law are unaffected by this contract.

 

 

Neither party will be responsible for any delay, suspension or failure arising out of any circumstances outside of its reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, inability to obtain any necessary materials, equipment, facilities or services, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.

 

 

23.1.   If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By “foreseeable” we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

 

23.2.   Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow Us to exclude or limit.

 

23.3.   To the fullest extent permitted by applicable law, neither we nor you will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the ordering process, the products purchased, or use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if the party had been advised of the possibility of such damages and in no event shall a party’s maximum aggregate liability exceed $100.00.

 

 

Any personal information that you provide to Us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

 

 

25.1.   We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

 

25.2.   You are not allowed to transfer your rights under these terms to anyone without our prior written consent.